Grievance Redressal Mechanism

Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework. Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

Modes to Register a Complaint

Website : https://www.vivifin.com/complaints.php

Email ID : [email protected]

Customer Care : 040-46175151 | 040-49945151

Registered Office Address :

Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana - 500008

Note : You can use these modes to raise a complaint. If the complaint is NOT clarified/resolved within 2 days, raise a complaint in LEVEL-1 of escalation matrix

Levels of Escalation

LEVEL - 1 :

Grievance Desk

[email protected]

(If NOT clarified/resolved within 7 days from date of written complaint)

LEVEL - 2 :

Prakash Rajan (GRO / Nodal Officer)

+91-91211-96333

(If NOT clarified/resolved within 15 days from date of written complaint)

LEVEL - 3 :

Srinath Kompella (Director)

[email protected]

(If NOT clarified/resolved within 30 days from date of written complaint)

LEVEL - 4 :

Banking Ombudsman Office

C/o Reserve Bank of India, 6-1-56 Secretariat Road, Saifabad, Hyderabad - 500 004, STD Code: 040, Tel. No. 23210013

Click here to lodge complaint (Or customer can submit a written complaint to the above address in the standard format)

Note : Please note that before approaching the Ombudsman, it is mandatory to first file the written complaint with Vivifi. Only in the event of non-receipt of reply, within 30 days from the lodgment of the complaint, from Vivifi or if the complaint is rejected wholly or partially by Vivifi, the complaint can be registered with the Ombudsman.

Grievance Redressal Mechanism Download

Corporate Governance

Corporate Office

Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana - 500008

+91-40-4617-5151

+91-40-4994-5151

[email protected]

*Disclaimer

Reserve Bank of India neither accepts any responsibility nor guarantees the present position as to the financial soundness of the company or for the correctness of any statements or representations made or opinions expressed by the company and for discharge of any liability by the company.
Neither there is any provision in law to keep, nor does the company keep any part of its deposits with the Reserve Bank of India and by issuing a Certificate of Registration to the company, the Reserve Bank of India, neither accepts any responsibility nor guarantees the payment of deposits to any depositor or any person who has lent any sum to the company.

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Grievance Redressal Mechanism

Corporate Governance

Company Information

Corporate Identity Number (CIN)

(RBI)* Certificate of Registration (CoR)

Member of FACE-Fintech Association for Consumer Empowerment

Corporate Office